I think businesses will feel huge levels of discomfort caused by the fact that it cannot be…

Look at the ethos at a typical call centre — they actively discourage their associates from engaging in any learning. Everything is rigidly…

I think businesses will feel huge levels of discomfort caused by the fact that it cannot be explained why the machine, after undergoing intense deep learning training, behaves the way it does. Businesses need more predictable, controllable behaviour (hence their love affair with human drone workforce).

Look at the ethos at a typical call centre — they actively discourage their associates from engaging in any learning. Everything is rigidly scripted, and anyone who deviates from a strict script gets fired. There is a good solid reason why businesses strongly prefer that. It’s therefore hard to envision that mainstream businesses will embrace bots who can learn new behaviours and then make their own minds when serving customers.