Not sure why does everyone keep taking this blatant one-sided approach?

Not sure why does everyone keep taking this blatant one-sided approach? What makes you think that introducing certain technology is driven by the need to satisfy/please the customer? I don’t see any shred of evidence in support of that sentiment. It should suffice to look back at all the technical advancement offered to us — none of those were introduced to make life easier for the individual, all of them were introduced to make it easier for the businesses to rake in the profits. It’s all about increasing the automation with the agenda toward maximizing profitability. Bots are no exception from that rule.