The only difference I see between user stories and job stories is that user stories are focused on…

In other words, while it is fantastic to keep the end user’s benefits in mind, who is paying for that extra effort? If the business cannot…

The only difference I see between user stories and job stories is that user stories are focused on the benefits for the business, while job stories seem focused on the benefits to for the end user. This is a significant distinction, because it points at the demarcation line between the bottom line and the amount of generosity a business can afford. While user stories serve the purpose of giving the business the ability to gauge the contribution of the proposed feature to the bottom line, job stories seem oblivious to the cost factor.

In other words, while it is fantastic to keep the end user’s benefits in mind, who is paying for that extra effort? If the business cannot monetize the extra money they’ll be putting into increasing customer overall feeling of happiness, they’d be reluctant to switch from ‘for profit’ mode of operation to ‘charitable’ mode of operation.